After years of dealing with the high turnover and questionable employee engagement in the restaurant industry, we decided to do something different. Adopting the "take care of the people who take care of the customer" approach, we committed to drastically reducing the turnover rate we experienced as CEO of a mid market restaurant chain. In a matter of eighteen months the results were remarkable. Turnover was cut by two thirds, to numbers typically unheard of in the restaurant industry. Sales spiked up, and earnings increased to top tier levels. We see the same issues in other industries and are able to apply the same methods to virtually any company in any industry experiencing similar issues.
Our process is designed to help you and your leadership team uncover the hidden culture breakdowns impeding your company's performance. We'll work with your team to improve behavior, measure performance, enhance people development as well as operational performance.
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